OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
246 ratings and 126 comments received in the last 90 days.
30 April 2025
Extremely satisfied indeed
24 April 2025
I had such an amazing experience
16 April 2025
A special and BIG thank you to Peter Fraser for making everything run smooth and easy for us to manage. Everything was done in perfect timing!
04 April 2025
All thanks to Stefan and Melissa
03 April 2025
Peter Fraser and Terry President did a brilliant job keeping me informed all along the way.
02 April 2025
Mr Peter Fraser and Melissa have been very helpful and their customer service has been excellent. Peter used to update us on the process and progress by phone as well as by email
01 April 2025
I thought the experience was first class, Modestas Sinkevicius was the sales team member we dealt with and nothing was too much trouble throughout the process.
01 April 2025
Modestas was an excellent sales person, he listened carefully to our requirements and took us through the process from beginning to end. He was excellent in all respects. We hope he contacts us again in three years time for our next car!
31 March 2025
Daniel was amazing, very helpful and made the experience a 10/10.
06 May 2025
It was done quickly and efficiently.
05 May 2025
Upon arriving at BMW Heathrow 6 shield road Brentford, a courtiest agent looked at my car, he didn't even need to open the card door to make a decision, that my car didn't need to be recalled.
03 May 2025
No difficulty booking or with survey
03 May 2025
Fast internet and spacious waiting area for me to work while waiting for my car to be serviced.
02 May 2025
There was a hiccup but we got to the bottom of things in the end.
02 May 2025
Happy with service work very well friendly staff we can getting on time thank you
30 April 2025
They've never let me down.
29 April 2025
Drop off and collection were easy however I suspect the car park can be a hassle at busy times.
28 April 2025
Car was giving back the following day rather then the same day, as expected.other then this, all good.
28 April 2025
Frankly, because my nominated agent George handled all my queries and steps in the process so well.
06 May 2025
Fast and well explained the ins and outs of our new car. Extremely pleased